Returns Policy
Last updated: 06 September 2026How to cancel
B2B orders carry no statutory right to cancel. Email [email protected] with your order reference and a statement that you wish to cancel. Cancellations and returns are accepted at our discretion; faulty goods are replaced or refunded subject to testing.
Business orders
Business-to-business sales are not subject to the Consumer Contracts Regulations 2013. All products for sale by Intratek Systems are B2B items. Returns for business orders are accepted at our discretion and may include handling fees associated with equipment re-testing, credit card processing and other charges.
Please contact us within 7 days of delivery if goods are damaged.
Faulty goods
If goods arrive damaged or faulty, contact us immediately at [email protected] with photographs and your order reference. We will arrange return shipping and after investigation can provide a replacement or full refund at no cost to you.
Compatibility
We cannot accept returns on the grounds of software or hardware incompatibility. Buyers are responsible for verifying compatibility before purchase. Please read product descriptions and the software ecosystem notes carefully.
Contact
Returns enquiries: [email protected] — please include your order reference in all correspondence.